Customer Testimonials

We took our 2016 Nissan Altima to Hoselton Nissan after another shop had replaced the rack and pinion and botched the job in several ways. The steering was sluggish, the power steering pump was making a high-pitched whining, none of the display read-outs or steering controls were working. Hoselton troubleshooted the car and found the other shop had snapped the steering column wiring harness when they installed the rack and pinion. They also found that they installed the wrong rack and pinion and also installed the main power steering lines incorrectly causing them to vibrate which contributed to the high pitch ... Read More

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Google - Oct 11, 2026

We took our 2016 Nissan Altima to Hoselton Nissan after another shop had replaced the rack and pinion and botched the job in several ways. The steering was sluggish, the power steering pump was making a high-pitched whining, none of the display read-outs or steering controls were working. Hoselton troubleshooted the car and found the other shop had snapped the steering column wiring harness when they installed the rack and pinion. They also found that they installed the wrong rack and pinion and also installed the main power steering lines incorrectly causing them to vibrate which contributed to the high pitch whine. They also found that one of the rear control arms was cracked which should have been an automatic fail for the NYS Inspection that the other shop did. The team at Hoselton were great considering they were handed someone else’s problem. Rocco my Service Advisor kept me informed as they uncovered each problem and really stuck with it when some issues arose that they had not seen before most likely from the other shops mistakes. A big plus is that they start the service visit off by having the tech shoot a video of their inspection of the vehicle and point out any problem areas which really improves transparency in the transaction. While in the past most auto dealerships were known for their much higher pricing than other options Hoselton did all the work at a price that was lower or the same as most other shops which is a much better value since you get the advantage of factory trained technicians that work on your brand of vehicle all day long. If you own a Nissan I would give Hoselton Nissan a try whether a simple oil change or more extensive repairs. Note after considerable effort I did get compensation from the other shop for the damage they caused to my vehicle.

What a great experience leasing my Frontier! Ken and Jacob were great throughout the process. Very stress free process! Fair price and no BS at the end of the deal. Me and my wife were very happy with our experience at Hoselton Nissan and we look forward to our next purchase at the end of the lease!!

I have leased through Hoselton for 8 years, and the process of ending my last lease was met with so much unprofessionalism that I can no longer support or suggest them to folks, which I always have. Between cold calling me trying to get me to buy a car I googled (like how did you pull that info to begin with) after explaining I’m not trying to buy, to being told the form I was confused about was “idiot proof,” and being lied too about total cost and fees after asking them for all the info from the first time ... Read More

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Google - Sep 14, 2026

I have leased through Hoselton for 8 years, and the process of ending my last lease was met with so much unprofessionalism that I can no longer support or suggest them to folks, which I always have. Between cold calling me trying to get me to buy a car I googled (like how did you pull that info to begin with) after explaining I’m not trying to buy, to being told the form I was confused about was “idiot proof,” and being lied too about total cost and fees after asking them for all the info from the first time I sat down.. I genuinely don’t know how people can support this company. Go anywhere else in town.

This is the 2nd car I have purchased from Hoselton and I couldn't be happier. Jacob made this process so easy and fun and he treated me with total respect. Thank you Jacob, I will see you again for my next car!

I had very worst experience with the service Nissan service. I drop off my car for them to figure out why it’s shut off and they change part. I no need to change them and they let me pay for nothing and it’s the car stay for one week there and I have the same problem. I wish they better than this.

Amy & Ted - you two are AMAZING!! This dealership truly cares so much about humans and deserves anyone’s business in the market for a Nissan!!

Great experience, love my new pathfinder! Hoselton Nissan for the win.

I purchased a new 2025 Nissan Pathfinder in January31,2026.I noticed a problem with the bottom seat panels on the driver and passenger wrinkling within driving the first 500 miles. The vehicle currently has 3800 miles on odometer. Prior to making an appointment at Hoselton Nissan , I googled wrinkles on the bottom seat panels and there were numerous posts and complaints about this issue. I paid 45k for this vehicle and expected quite a bit more quality for the price. The service tech, Ronald Ward stated that nothing could be done about this because there were no split seams and to keep track ... Read More

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DealerRater - May 9, 2026

I purchased a new 2025 Nissan Pathfinder in January31,2026.I noticed a problem with the bottom seat panels on the driver and passenger wrinkling within driving the first 500 miles. The vehicle currently has 3800 miles on odometer. Prior to making an appointment at Hoselton Nissan , I googled wrinkles on the bottom seat panels and there were numerous posts and complaints about this issue. I paid 45k for this vehicle and expected quite a bit more quality for the price. The service tech, Ronald Ward stated that nothing could be done about this because there were no split seams and to keep track to see if it indeeds gets worse they might address the issue. There is support padding under the leather which is intact so I would not suspect it would get worse, just remain the same which is unacceptable for a new car. To me that was his way of blowing me off and ending the conversation. I weigh 184 pounds and my wife weighs 134 pounds ( she would not be happy with me divulging that) but that could possibly be a reason of excessive weight. I'm extremely picky as far as the shape and condition of my vehicles and take great pride in what I own and will not drive looking like that. I also own a C7 corvette and a 2025 XT5 Cadillac. Anyone interested in a silver 2025 Nissan Pathfinder SL at Hoseltons now , can take a look at the vehicle and see that in a short time this car will have the exact same problem because it is already shown, so beware. I would think a manufacturing defect would be covered under warranty but evidently not. To me, this interior looks like a piece of junk. I will looking into other avenues to get some satisfaction. Unable to download pictures on this site unfortunately

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I purchased a new 2025 Nissan Pathfinder in January 31, 2026.I noticed a problem with the bottom seat panels wrinkling within driving the first 500 miles. The vehicle currently has 3800 miles on odometer. Prior to making a service appointment at Hoselton Nissan, I googled wrinkles on leather on seats on Nissan Pathfinder and there were numerous problems and complaints about this same issue. I paid 45k for this vehicle and expected quite a bit more quality for the price. The service tech stated that nothing could be done about this because there were no split seams and to keep track to see if ... Read More

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Google - May 8, 2026

I purchased a new 2025 Nissan Pathfinder in January 31, 2026.I noticed a problem with the bottom seat panels wrinkling within driving the first 500 miles. The vehicle currently has 3800 miles on odometer. Prior to making a service appointment at Hoselton Nissan, I googled wrinkles on leather on seats on Nissan Pathfinder and there were numerous problems and complaints about this same issue. I paid 45k for this vehicle and expected quite a bit more quality for the price. The service tech stated that nothing could be done about this because there were no split seams and to keep track to see if it indeed gets worse they might address the issue. I weigh 184 pounds and my wife weighs 134( she would not be happy if I divulged that) but that issue could possibly be a reason of excessive weight.I'm extremely picky as far as shape and condition of my vehicles and take great pride in what I own and I will not drive the car looking like that, I also own a C7 corvette, and a 2025 XT5 Cadillac.Anyone interested in a silver 2025 Nissan pathfinder SL at the Hoseltons now, can take a look at the vehicle and see that in a short time this car will have the exact same problem because its already shown , so beware. I would think a manufacturing defect would be covered but under a warranty but evidently not. To me, this car looks like a piece of junk .I will be looking into other avenues to get some satisfaction.

Great team, excellent comminication and quick service!

Great experience, easy sale and good vehicles. Dan Schmitt was very helpful and easy to work with.

My wife and I worked with Harry Smith and Tim Mauer at Hoselton looking at the Toyota Grand Highlander and the Nissan Pathfinder. Our lease was up so we were exploring our options across various brands and SUV models. We had a great experience with both. Harry was very knowledgeable about the vehicles and found the exact trim level and features we were looking for. Tim was honest and straight forward with the pricing, discounts, and rebates to show us the best deal without the back and forth. Great experience and highly recommend.

A young man named Del provided exceptional service in assisting me with the purchase of a new car. I informed him of my desired vehicle, despite my limited credit history. He diligently searched for the ideal car that would accommodate my financial situation and offer the most favorable payment terms. Initially, I experienced disappointment due to my high expectations and the creditworthiness of my co-signer. However, the following morning, Del contacted me with excellent news. He informed me that I could proceed with the purchase by bringing an additional $300. Remarkably, my monthly payments were significantly lower than anticipated. I was ... Read More

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Google - Mar 27, 2026

A young man named Del provided exceptional service in assisting me with the purchase of a new car. I informed him of my desired vehicle, despite my limited credit history. He diligently searched for the ideal car that would accommodate my financial situation and offer the most favorable payment terms. Initially, I experienced disappointment due to my high expectations and the creditworthiness of my co-signer. However, the following morning, Del contacted me with excellent news. He informed me that I could proceed with the purchase by bringing an additional $300. Remarkably, my monthly payments were significantly lower than anticipated. I was delighted to leave with my dream car, a 2025 Nissan Sentra, which I had long desired since my teenage years. Del’s diverse personality and amiable demeanor made the entire process enjoyable. If you are considering purchasing or financing a car, I highly recommend seeking Del’s assistance. You will not be disappointed. THANK YOU DEL🙏🏽🙏🏽🙌🏼🙌🏼

Sold our car here today it was a great experience. Gwen was great to work with. We were given a fair price and it didn’t take long. Highly recommend this place for selling a car.

My 2022 Nissan rogue experience engine malfunction on February 20th 2026. At that time I had my vehicle towed to the service center. Technician Ron Ward called me to tell me that four of my engine components needed to be replaced. It was going to be an estimated $5,000. I did not agree with his assessment and I advocated for myself in various ways. After speaking with the manager Jared he reached out to their engineers and discovered that what my car actually needed was a $300 thermostat hose. The Nissan corporation had agreed to do a 70/30 split on repairs with me. Because of ... Read More

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Google - Mar 13, 2026

My 2022 Nissan rogue experience engine malfunction on February 20th 2026. At that time I had my vehicle towed to the service center. Technician Ron Ward called me to tell me that four of my engine components needed to be replaced. It was going to be an estimated $5,000. I did not agree with his assessment and I advocated for myself in various ways. After speaking with the manager Jared he reached out to their engineers and discovered that what my car actually needed was a $300 thermostat hose. The Nissan corporation had agreed to do a 70/30 split on repairs with me. Because of the incorrect diagnostics the service center waved all fees and saved me $90! However my vehicle was in their possession for 3 weeks and I ended up with rental charges totaling $1, 777! An apology doesn't put almost $2,000 back in my bank account. Also I was told the Nissan corporation was attempting to reverse the 70/30 split due to reports I made to the attorney general and NHTSA. Retaliation against a customer for notifying over-seeing agencies is cause for legal action! Documentation and second opinions are a must! I will never purchase another Nissan and the one I have is being traded!

We just left the dealership with a bad taste in our mouths. The salesperson who showed us the car was easy to talk to, informative, and had great communication and customer service skills. If we had only dealt with him, I would easily give a 4.5-star review. However, my sister asked to speak with Randy Ross, and the experience quickly changed. His attitude came across as arrogant and dismissive. As he leaned back in his chair, he carried himself as though he owned the place, with a very pompous demeanor. It felt as though he had little concern for the ... Read More

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Google - Mar 7, 2026

We just left the dealership with a bad taste in our mouths. The salesperson who showed us the car was easy to talk to, informative, and had great communication and customer service skills. If we had only dealt with him, I would easily give a 4.5-star review. However, my sister asked to speak with Randy Ross, and the experience quickly changed. His attitude came across as arrogant and dismissive. As he leaned back in his chair, he carried himself as though he owned the place, with a very pompous demeanor. It felt as though he had little concern for the customer and essentially communicated that our business didn’t matter. Because of that interaction, we chose to leave and take our business elsewhere. Below, you stated, “Our General Manager did connect with you to better understand the situation and try to help.” That statement is inaccurate. We did not meet with the General Manager, nor did we request to. It appears either this response is meant for different customers, or there has been a misunderstanding. If neither is the case, it raises concerns about the honesty and integrity of the company’s response.

Great experience! Got a 2025 Nissan Sentra, very impressed, see Jacob, he's an excellent salesman that cares about the customer. Best customer service.

Bought my car from Hoselton Nissan and continue to bring it here for its service. They are always friendly and quick as possible in getting me in and out no matter what the service is. Ron Ward in the service department is excellent, he helps me every time I go and is completely honest about my cars needs and when it needs to get done, he's the best! The guys at Nissan also like my skeleton I dress up for Halloween that sits in my back seat all year long lol, Amazing service every time, Thanks Ron! Thanks Hoselton ... Read More

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Google - Feb 12, 2026

Bought my car from Hoselton Nissan and continue to bring it here for its service. They are always friendly and quick as possible in getting me in and out no matter what the service is. Ron Ward in the service department is excellent, he helps me every time I go and is completely honest about my cars needs and when it needs to get done, he's the best! The guys at Nissan also like my skeleton I dress up for Halloween that sits in my back seat all year long lol, Amazing service every time, Thanks Ron! Thanks Hoselton Nissan for taking care of my vehicle!

Friendly staff at the Nissan location, provided a great loaner and repairs were done quick and correct.

Stellar customer service.

Jacob Harnischfeger was wonderful to work with! Thank you Jacob!!

Harry Smith was a very trustworthy and knowledgeable salesman. He answered any and all questions I had about the vehicle, current deals, financing options and any concerns. I was able to test drive the car and had a friendly introduction to staff in various departments. I never felt pressured at any point to make a decision but was well informed by the time I was ready to close the deal. I was able to negotiate an amazing offer and I'm more than happy with my purchase! I would highly recommend Hoselton Nissan to anyone in the market for a ... Read More

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Google - Dec 6, 2025

Harry Smith was a very trustworthy and knowledgeable salesman. He answered any and all questions I had about the vehicle, current deals, financing options and any concerns. I was able to test drive the car and had a friendly introduction to staff in various departments. I never felt pressured at any point to make a decision but was well informed by the time I was ready to close the deal. I was able to negotiate an amazing offer and I'm more than happy with my purchase! I would highly recommend Hoselton Nissan to anyone in the market for a car and to work with Harry Smith specifically!

Whenever we are in Hoselton Nissan we are always treated with great customer service. The service dept. is top notch!! I have gotten to know all the guys and I refer to them as "my brothers." On Thursday we bought a beautiful 2026 Rogue. My husband chose scarlett red. Jacob is such an easy going and great salesman. He treated my husband and i with respect. His sales skills are excellent! We had such an awesome experience. Many thanks, Julie and Terry G

Owens is great!!! It was my first time leasing and he made the experience so smooth and stress free. He’s very genuine and wants what’s best for you! He was very patient with us and very knowledgeable, he made sure every question we had was thoroughly answered. I’m recommending everyone I know to go see him and I’ll definitely be back when my lease is up! Overall the whole experience was good everyone we talked to was very nice.

The parts department is very helpful, knowledgeable and friendly. My go to

Greet you with smiles. Make all sorts of promises but seem to have a hard times following thru.

My salesman, Jacob was great!!!!

Very nice people! Finally informative and my work was done within a timely manner!

The service was prompt and well done.

BEST DEALERSHIP EXPERIENCE EVER Gwen has worked with me for the past 4 months tirelessly. Her patience and helpfulness throughout the process went above and beyond normal levels of customer service. I am so grateful to this entire team, however, massive gratitude to Gwen for having the endurance the situation required. I will only be doing business here from now on. I cannot thank or recommend this dealership enough!

Exceptionally kind, listened to what I needed and made my leasing experience the most stress free that I’ve ever had! Harry’s knowledge and attention to detail as well as his determination to find me something that was the best match for me was incredible! I will be referring friends and family to him!

My Nissan armada decided it wanted a new transmission at about 80 thousand miles. What came next was amazing high repair quotes of 10 and 12 thousand dollars to replace it. From other Nissan dealerships and transmission specialists in the area. Hoselton was amazing they gave me by far the best quote and the work they did was top notch. They stayed in contact by email and text and everyone I dealt with was awesome. Mark in the parts department was super helpful. I wish I could give this place 6 ⭐️

Had a great previous service experience and was trying to obtain another service but the receptionist for Nissan service seems to have her head in the clouds unfortunately. I called for pricing an a diagnostic service and she said “mark” was currently with another customer and she would call me back in 30 minutes. Waited 45+ minutes and called back, she said the exact same thing, and when I questioned, she said she’d never spoken with me. In the time I waited for her to (not) call me back, I was able to quickly call another Nissan dealership and have the ... Read More

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Google - Aug 9, 2025

Had a great previous service experience and was trying to obtain another service but the receptionist for Nissan service seems to have her head in the clouds unfortunately. I called for pricing an a diagnostic service and she said “mark” was currently with another customer and she would call me back in 30 minutes. Waited 45+ minutes and called back, she said the exact same thing, and when I questioned, she said she’d never spoken with me. In the time I waited for her to (not) call me back, I was able to quickly call another Nissan dealership and have the same general question answered in less then 2 minutes. Odd experience but enough for me to book at the other dealership and call it a day. Edit per response: No thanks! I got assistance promptly from another dealership who was happy to handle my request in a professional, timely, and organized fashion.

I have been a customer of Hoselton Nissan for years. Craig has been my salesperson and I have always felt confident in his knowledge and direction which he guided me in obtaining my 4th vehicle over a year ago. Craig has NEVER pressured me and has been swift with entire process each time. Next, the service department is so organized and runs so smoothly, every time I have interacted with them it could not have been any easier. The service wasn’t because of any issue with my Nissans, but tire issues due to potholes etc. Finally, I also have ... Read More

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Google - Jul 28, 2025

I have been a customer of Hoselton Nissan for years. Craig has been my salesperson and I have always felt confident in his knowledge and direction which he guided me in obtaining my 4th vehicle over a year ago. Craig has NEVER pressured me and has been swift with entire process each time. Next, the service department is so organized and runs so smoothly, every time I have interacted with them it could not have been any easier. The service wasn’t because of any issue with my Nissans, but tire issues due to potholes etc. Finally, I also have had to deal with the collision shop a few times (same pot hole stuff). Recently, after my car was struck, Justin once again provided excellent customer service taking my calls and answering my questions. My personal experiences with every aspect of Hoselton Nissan could NOT be any better!

Ask for Greig he is the best only reason I use Hoselton

Save yourself the time and start the process at Hoselton- I contacted no less then 6 other dealerships before emailing Hoselton and being helped by Mr. Harry Smith. I could make this review 10 paragraphs talking about how great everything was, but I'll try to summarize. 1) Under MSRP They got me a manual Versa under MSRP while most other dealerships were charging up to $1,500 over due to it being such an 'in demand' vehicle. 2) Fees This was my first new car purchase. I was ready to fight tooth and nail to get the stereotypical fees removed, but they don't have ... Read More

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Google - Jul 21, 2025

Save yourself the time and start the process at Hoselton- I contacted no less then 6 other dealerships before emailing Hoselton and being helped by Mr. Harry Smith. I could make this review 10 paragraphs talking about how great everything was, but I'll try to summarize. 1) Under MSRP They got me a manual Versa under MSRP while most other dealerships were charging up to $1,500 over due to it being such an 'in demand' vehicle. 2) Fees This was my first new car purchase. I was ready to fight tooth and nail to get the stereotypical fees removed, but they don't have any! 3) Willingness to help I was stationed overseas at the time of the purchase. Harry was willing to work twice as hard for a vehicle that's half the average price because I was in a tough situation and needed help. 4) Hassel Free negotiation There was nothing for me to negotiate, the price was perfect from the beginning. The key thing here is that they didn't force me to purchase anything I didn't want. I opted for the tire warranty to say 'thank you' for how relaxed they were throughout the entire process. 5) Ready to go When it came time for vehicle pickup, I probably spent an hour a the dealership. While we were signing the final forms, the vehicle was being cleaned and staged for me to drive off. 6) Harry Smith The best part of Harry Smith is his background. In the Army, people love 'Mustangs', or enlisted soldiers who eventually commission, because this means they have a wealth of knowledge that makes them a better officer. In much the same way, Harry started in 'back of house' before moving to sales. This background knowledge is clearly evident when he helps you. I am sincerely thankful for Harry Smith, his boss Dave Amico, and everyone at Hoselton Nissan for getting me the perfect car, at the perfect price, and having it ready for me when I returned home from Camp Casey, Korea.

Brought my fiance’s car 2 months ago as I have multiple times before, asked about the brakes, and specifically asked if there was anything we could put on the brakes to help it from wear and tear/squeaking as we just got them replaced somewhat recently. I was told by Rocco, “no, there’s no lubricant or liquid to put on to help, when they wear down, you’ll just have to replace them” Now my fiancé just went in and brought in the car and now getting brake lubricant to help instead of replacement. Now we have to spend $100+ ... Read More

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Google - May 27, 2025

Brought my fiance’s car 2 months ago as I have multiple times before, asked about the brakes, and specifically asked if there was anything we could put on the brakes to help it from wear and tear/squeaking as we just got them replaced somewhat recently. I was told by Rocco, “no, there’s no lubricant or liquid to put on to help, when they wear down, you’ll just have to replace them” Now my fiancé just went in and brought in the car and now getting brake lubricant to help instead of replacement. Now we have to spend $100+ on top of regular fixes we went in for when it could’ve been done when I asked about it two months ago. I don’t think that’s professional, nor do I want anyone else to get wrong information or being told you have to replace it when in fact there was an option for me but given to my fiance instead.

I've owned my 2017 Nissan Altima for eight years, and I've noticed the proactive efforts made by the service advisor team to enhance customer satisfaction. I remember they used to wash customers' cars after service and had a fancy Americano/Espresso machine before COVID hit. Now they do videos of the 27 multi-inspection, sensors of the detecting the car appointment at the entrance, and have a separate corner in the waiting room for working. They even have a better easy-to-use coffee and tea machine. While online competitors are trying to take over the car-buying experience, it's important to consider ... Read More

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Google - May 20, 2025

I've owned my 2017 Nissan Altima for eight years, and I've noticed the proactive efforts made by the service advisor team to enhance customer satisfaction. I remember they used to wash customers' cars after service and had a fancy Americano/Espresso machine before COVID hit. Now they do videos of the 27 multi-inspection, sensors of the detecting the car appointment at the entrance, and have a separate corner in the waiting room for working. They even have a better easy-to-use coffee and tea machine. While online competitors are trying to take over the car-buying experience, it's important to consider the overall service experience beyond just the purchase. This dealership stands out for its investment in strategies that prioritize customer satisfaction long after the initial sale. Overall, I believe there is significant potential for them to continue refining their approach to better meet customer needs in the future.

Jacob H sold me my car back at the end of April, and he was wonderful! He is so professional, made the process easy and understandable, and got us a great deal. When the time comes, we would definitely go back to him—he goes above and beyond!! Definitely get your car from Jacob, he’s great and very knowledgeable!

I worked with Harry on leasing a car. The whole experience was great. They worked around my schedule. I would recommend Harry and the Hoselton team (everyone that helped me was very helpful)anytime.

The best friendly dealer in ROCHESTER

I want to start off by saying that my initial buying experience at Hoselton was great, they went out of their way to prep the vehicle and hammer out the details and worked with me on a tight schedule. The sales team in particular was great and the finance department was nice to work with when I purchased my 2021 Jeep Cherokee Limited on October 28th, 2024, with 17,351 miles on it. I fell in love with the vehicle, and it seemed like an excellent purchase. However, my satisfaction has quickly diminished since I've encountered a serious issue with some sort of ... Read More

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Google - Apr 7, 2025

I want to start off by saying that my initial buying experience at Hoselton was great, they went out of their way to prep the vehicle and hammer out the details and worked with me on a tight schedule. The sales team in particular was great and the finance department was nice to work with when I purchased my 2021 Jeep Cherokee Limited on October 28th, 2024, with 17,351 miles on it. I fell in love with the vehicle, and it seemed like an excellent purchase. However, my satisfaction has quickly diminished since I've encountered a serious issue with some sort of leak entering the vehicle. Around December, I noticed condensation on the windows, which I initially overlooked, as it was light and it didn't concern me much. I just cleaned the windows quite often from light condensation. The problem became undeniable in late February after a snowy period followed by rain while parked outside, which left standing water on the driver's side floorboard. Since late February I've been calling the dealership for assistance. I have all my call records, not ONCE has anyone gotten back to me to resolve this issue even if it's "out of pocket". Everytime I call I get the runaround, and get passed off to some voicemail. The contact I did have was in regards to scheduling an appointment to have my vehicle looked at, and to see if my "SUPREME QUALITY GUARD +" warranty might cover this, and "someone" would call me back. That was March 18th, I've since called numerous times The last 2 voicemails "unreturned" were to Dave Rogers, I guess he's the used car manager. The car now has a persistent STINK regardless of how many times I shop vac it, even the inspection and registration stickers have peeled off from the constant condensation. The problem is so severe that if it rains I won't even consider driving. I don't even want this vehicle anymore. After only driving 2,312 miles, I'm now pulling apart paneling and removing carpets in a attempt to find the source of the leak. Upon inspection, I've discovered missing grommets and clips under the paneling, suggesting previous work in the area of the leak. This experience starkly contrasts with the high level of service promised during the sales process and has left me regretting my decision not to buy a new vehicle. The "Supreme Quality Guard +” warranty was a significant factor in my purchase decision, but it has provided little comfort in the face of such poor post-purchase support. What is the issue here? Why no call backs, no service, no guidance, NOTHING? When buying the car the service was touted so much to the point that I felt completely comfortable paying a premium for the additional bumper to bumper 60 month warranty. Truly disappointed, I would have bought new knowing this is how a "serious" issue gets resolved.

I brought my friend there to pick up his truck from the service dept, they just put a new motor in under warrany. When dropped off he went over it with the service writer Rocco who agreed the truck had 0 scratches. Go over it today and find scratches down the passenger side on the bumper, fender and door. Rocco comes out and agrees they weren't there, offers to run a buffer over it but then agrees a buffer won't get the scratches out. Even joked about betting money on it, he was friendly the entire time. His boss ... Read More

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Google - Mar 21, 2025

I brought my friend there to pick up his truck from the service dept, they just put a new motor in under warrany. When dropped off he went over it with the service writer Rocco who agreed the truck had 0 scratches. Go over it today and find scratches down the passenger side on the bumper, fender and door. Rocco comes out and agrees they weren't there, offers to run a buffer over it but then agrees a buffer won't get the scratches out. Even joked about betting money on it, he was friendly the entire time. His boss Jordan comes out and is immediately giving attitude and being combative,"my techs don't scratches things, this tech has been doing this for 35yrs". Anything said to him he would just reply,"i disagree". Wouldn't try to talk or even be diplomatic about anything. When told Rocco agreed the scratches weren't there he disappears. 10 or 15 minutes later he comes out and stories change,"well Rocco agrees he went over the truck but not with a fine tooth comb". Inside Rocco tells my friend,"you know you're really putting me in a spot". No backbone to stand up for a customer that bought the truck there new and he had told 20 minutes previous the scratches weren't there before. They will do anything to get your business and then once they have it they have zero customer service.

I brought my 2019 Rogue in a few weeks ago for an oil change, tire rotation and and Inspection. I was told I needed rear brakes that the pads were 3 mm. I said I would take it to my mechanic to have it done. My mechanic said the pads were 6 mm and still have plenty of life.Beware, Hoselton’s service department is a ripoff!

They refuse to make it right which is very poor customer service. They have had my car twice within the week and still not fixed. Refusing to acknowledge my warranty policy which covers me for 10 days for a rental

I purchased a 2020 Nissan frontier from this dealer in 2021. I would give 0 starts to rate this recent service experience if that was an option. Premature corrosion occurred to my exhaust just 3 years later from purchase. When I called to inquire, I was told by one Hoselton service member that this is very unusual since all Nissan exhausts were switched to stainless steel in 2016. He told me “bring it in we’ll take a look”. Brought the truck in that Monday which was an epic waste of time since the service member who looked at it said -there’s only surface ... Read More

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Google - Mar 18, 2024

I purchased a 2020 Nissan frontier from this dealer in 2021. I would give 0 starts to rate this recent service experience if that was an option. Premature corrosion occurred to my exhaust just 3 years later from purchase. When I called to inquire, I was told by one Hoselton service member that this is very unusual since all Nissan exhausts were switched to stainless steel in 2016. He told me “bring it in we’ll take a look”. Brought the truck in that Monday which was an epic waste of time since the service member who looked at it said -there’s only surface level corrosion, and my exhaust is not stainless steel. And he doesn’t know why the other service member said all exhaust were changed to stainless steel in 2016. When in the beginning of the encounter he actually agreed with that. I was told one thing on the phone which this service member sounded very confident about and then told something opposite the day my truck was examined. And there is, in fact, a hole in my muffler because I already had the vehicle inspected by a trusted mechanic who took the time to remove the muffler and inspect the entire thing including the top, where the hole is. Very strange they told me basically nothing was wrong, but admitted they didn’t even look at the top of the muffler. It’s also obvious there is a hole from corrosion because the sound of the vehicle is now very very loud. What I gathered from this experience, Hosselton service employees either don’t know what they’re taking about, didn’t want to be bothered, lying, or all of the above. This should never happen to anyone. Especially when it’s something as serious as a motor vehicle. Be cautious and be safe.

First, I want to start by saying when I walked into the sales area I was promptly greeted and welcomed. Melissa ended up being the sales professional I was working with. She was pleasant, professional, informative, and I really enjoyed my time with her. She did not put any pressure on me which was wonderful. However, I was not happy with the appraisal process or the running back and forth to the sales manager. I went there today with the intention of trading in my 2021 Chevy Trailblazer. Before heading in, I used their website to get an estimated appraisal of ... Read More

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Google - Jan 15, 2024

First, I want to start by saying when I walked into the sales area I was promptly greeted and welcomed. Melissa ended up being the sales professional I was working with. She was pleasant, professional, informative, and I really enjoyed my time with her. She did not put any pressure on me which was wonderful. However, I was not happy with the appraisal process or the running back and forth to the sales manager. I went there today with the intention of trading in my 2021 Chevy Trailblazer. Before heading in, I used their website to get an estimated appraisal of what I could expect to get for it. There is a dent on the crease of the back hatch and I listed it as "moderate" for dents, scratches, and hail damage during the online appraisal through their own website and/or Nissan. Other than that, the vehicle is in good condition. The estimate came back as $20,675. After it was appraised at the dealership, I was told that the appraiser said it is worth only $17,000 - a $3675 difference because of the dent and it also needs tires. It definitely needs tires which it did not ask about during the online appraisal so I offered to take $19,500 to account for the needing new tires. They would not even budge or negotiate from the original $17,000. I was told if they gave me the $20,000 for the trade that they would take away the discount of roughly $2800 they were already giving me which is something they offer to anyone anyway. When they started to play fast and loose with the numbers this is when I lost respect for the dealership and how business was conducted. Melissa said her sales manager could come speak with me but I declined since I do not feel I was given a fair offer in good faith to begin with. If they wanted my business I feel like they would have negotiated a bit better or empower their salespeople more rather than having them run back and forth to the middleman. Not only did it waste my time but made me very uncomfortable. Now, please understand that I know they are in it to make money and am more than happy to pay a fair price but the way business was conducted there today was not what I am used to in visiting dealerships. I am a repeat Nissan customer and this would have been my 5th vehicle from them, and my 3rd Murano. While this was my first time visiting Hoselton, it will also likely be my last. Maybe they were having an off day because other reviewers have said good things and I have family that has purchased from them previously but today was not a satisfying experience at all.

Wife and daughter brought a 2023 Nissan Sentra. Sales team was great. But service to me has no regards for the costumer. Took wife car in do to her rim got damaged. They sent it to be resurfaced. Came back worst then when it left. That foke five days. So they sent it back out again to be resurfaced again. Could no be repaired so had to replace the rim this time took 13 Days. So my wife car was basically down from the Nov 27 to December 19. After me complaining about her not have a vehicle. They did get up a rental. ... Read More

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Google - Dec 20, 2023

Wife and daughter brought a 2023 Nissan Sentra. Sales team was great. But service to me has no regards for the costumer. Took wife car in do to her rim got damaged. They sent it to be resurfaced. Came back worst then when it left. That foke five days. So they sent it back out again to be resurfaced again. Could no be repaired so had to replace the rim this time took 13 Days. So my wife car was basically down from the Nov 27 to December 19. After me complaining about her not have a vehicle. They did get up a rental. But that did not help out my wife she could no drive what they had available. So I ended up driving to rental.. any time we want to know what was going on. We always had to call. I went in yesterday day talked to Dave the manager that of the dealer ship. He was going to call my wife. Ryan did calll her told her the Tim was in. And would call her when it was ready. That did not happen she had to call. This was even after tell with day he said also that he make sure the call her. To top it off they did not buff the front rim even I after they promised. Car had snow all or if. Have to say as of right now. she has not heard anything from Dave or the lady I left my number for the lady in charge at the Chevy dealer ship..This is the second review I have wrote about the service at hoselton Nissan sale team there is 5 star. But service is one star. But is you don’t have sales plus service. You don’t have what it takes for me to recommend any to buy and get service at Hoselton

I have visited this dealership numerous times in the past. However, my recent visits have been quite disappointing. Despite calling in several times to schedule an appointment, my requests were not scheduled even after being assured that they were. Additionally, I had scheduled an appointment a week ahead of time and was informed that my service would take half an hour. However, after waiting for over an hour, I was told that they were overbooked. Smh

Very disappointed. Rain guard was supposed to be fixed before I picked up the car...it wasnt. When I complained I was treated like I was lying. The interior wasn't clean...mat had a huge stain..best they offered was for me to purchase a new mat! None of my calls were returned. Made my 1st payment which was $40 more than I agreed to. I paid cash for 80% so my payment fit my budget. Never again...and due to my treatment by this company I will never return...might even sell the car

Brought my 2014 Nissan in because it would not start. When looked at, no problem was found but hardware was ordered to strap battery down. I was charged $280 for a diagnostic, and a bracket to hold my battery in. AND, you kept it Friday - Tuesday because no one was informed about my vehicle since the service individual was off on Monday. Huge inconvenience and massively overcharged. I don't plan on returning

Went in for an oil change and was disappointed to be informed that I will need brakes very soon and that my car failed an alignment test. I just purchased this vehicle in Sept/Oct and have only put 11,000 miles on the vehicle. When I inquired about the alignment I was informed it happens from pot holes?!? So I’m being told that my alignment is that bad after owning less then a year? Leads me to believe they did just enough to pass inspection for a sale.

Rude

I trusted Hoselton Nissan and was very disappointed with the service I received on my last visit. Had I not intervened, my car would have been released to Dave’s Auto Clinic without my knowledge, permission or any communication with me. I am the owner of the vehicle and any and all communication should involve me not the two service providers!! Especially when Dave’s Auto Clinic was the original culprit!! 😤

I want to start off saying that I have received great service in the past but the second time was the worst they had my 2020 vehicle in as my old 2014 vehicle for services when I went to the cashier‘s desk to pay my fee for my service she told me it was no cost so I was thinking everything was covered under the warranty the next day Brian from Hoselton calls me and says I left without paying for my services when the cashier told me I had a zero balance after giving her the service sheet after that ... Read More

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Google - Dec 7, 2022

I want to start off saying that I have received great service in the past but the second time was the worst they had my 2020 vehicle in as my old 2014 vehicle for services when I went to the cashier‘s desk to pay my fee for my service she told me it was no cost so I was thinking everything was covered under the warranty the next day Brian from Hoselton calls me and says I left without paying for my services when the cashier told me I had a zero balance after giving her the service sheet after that I spoke with a Jared he said the confusion came in because my registration said 2014 Nissan Sentra never owned a Sentra i am very disappointed with my service and the way things were handled.

So far not a great experience with the purchase of my USED 2016 Rogue. The tire light came on during test drive, I was assured the tire was fixed…Nope I have been back to the dealership 4times now for the same tire which is supposed to be fully covered under warranty. Also just found out the AC needs a $190.00 recharge. Don’t bother with the dealership …same service from a pay here buy here.

Was very disappointed in the experience of purchasing our Rogue from Hoselton! When deliv ered we noticed a rip in the seat and told the sales rep. After 2 years nothing was ever done to rectify the problem. They offered a free oil change?Seeing that this was a leased vehicle it was noted so when we turn in the lease we better not be charged! I will never recommend any one to buy a vehicle from you!. Okay, now the good news,. I was very impressed with the professionalism of your service staff! very polite and efficient and quick.

While staff was nice, the service of taken me home was good, I still feel that the repair was not done.

I have owned Nissan vehicles for the last 30 years. No more. I owned a 2015 Nissan Murano with 115,000 miles. While under bumper to bumper warrantee it had transmission issues at 40,000 miles. I heard a noise every time I would go down a hill and then accelerate up the next hill. Took it there no problem, drove away happy. Fast forward 7 years and 75,000 miles and it needs a new transmission and transfer case. $8,500.00. Yes that’s $8,500.00. Does it seem right that a SUV that’s 7 years-old would need a new transmission and transfer case at 115,000 miles. I don’t. Jared from Hoselton ... Read More

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DealerRater - Jan 29, 2022

I have owned Nissan vehicles for the last 30 years. No more. I owned a 2015 Nissan Murano with 115,000 miles. While under bumper to bumper warrantee it had transmission issues at 40,000 miles. I heard a noise every time I would go down a hill and then accelerate up the next hill. Took it there no problem, drove away happy. Fast forward 7 years and 75,000 miles and it needs a new transmission and transfer case. $8,500.00. Yes that’s $8,500.00. Does it seem right that a SUV that’s 7 years-old would need a new transmission and transfer case at 115,000 miles. I don’t. Jared from Hoselton did not go out of his way to help at all and pawned me off to the national Nissan phone number. I heard the same song and dance. They would not honor any type of warrantee at 115,000 miles even though it had transmission issues at 40,000 miles. I am told the CVT style Nissan transmissions are not as reliable by far than a more traditional style transmission. I am disgusted with my experience with Hoselton Nissan on Marsh Road and will never do business with them again. I am also discussed with my treatment from Nissan USA - no good will gesture from them. To add insult to injury, I inquired about a potential trade-in for a Hoselton Toyota and was told they would give me salvage of $350.00. Since I need a car now, last Saturday I ended up selling it for $6,700.00 on Marketplace. A far cry from their offer of $350.00. Without issue, the cars value is from $18,000.00 on the low end to $24,000.00 on the high end. Without transmission problems and the price of used cars sky high, I could have gotten closer to $24,000.00 if not more. I figure with what I got for it, I’m out $15,000.00. Thank you Nissan and Hoselton. It would have been nice if they would stand behind their product or make a better car. Perhaps I will join the recent flurry of class action suits against Nissan for transmission problems. Do yourself a favor and steer clear of Nissan and if you don’t want to feel like you got ripped off every time you walk out of the dealership, steer clear of Hoselton as well. One aggregated and poor former customer.

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Camera is broken, scheduled an appointment for service and an inspection. This was scheduled last week, get to location and have my inspection done but they can not fix camera because they do not have the part in stock. So what is the point of scheduling a service call for service that cannot be accomplished at the time of visit? I do not live near, a complete waste of time. I could of had my inspection done anywhere near my house but I drove to that service location because it is where i have purchased the vehicle and I was ... Read More

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Google - Sep 17, 2021

Camera is broken, scheduled an appointment for service and an inspection. This was scheduled last week, get to location and have my inspection done but they can not fix camera because they do not have the part in stock. So what is the point of scheduling a service call for service that cannot be accomplished at the time of visit? I do not live near, a complete waste of time. I could of had my inspection done anywhere near my house but I drove to that service location because it is where i have purchased the vehicle and I was told that my needs would be taken care of. Well they where not, I do not recommend anyone to purchase from here or get their vehicle serviced here, once they have your money, you are nothing but a number.

I have bought 4 cars from Hoselton i will never 👎 again worst deals and dealer. I had the worst experience trying to trade in a car I bought from them ! They didn’t even call me i had to keep calling them to get any updates . I was txted that they couldn’t do a deal with me! Its fine West Herr to the rescue! I wouldn’t recommend Hoselton to my worst enemy

Two hours for tire rotation and oil change. Tech recommended cabin air filter, I declined. Cabin filter was changed for $55. Upon reviewing receipt I noticed the charge, called dealership, amount was credited to my account, I would prefer charge removed from my credit card. Manager was rude on phone and promptly slammed receiver when done. I’ve never been treated so poorly at Hoselton, my wife and I been going there for 7 years now. After I use the credit on my next oil change we are done.

Went to get a car decided to back out a day later and I put a huge down payment down and till this day I haven’t received my money back they literally stole from me and you don’t do that to nobody that’s not right so don’t go to hoselton

So far in 24,000 miles on my brand new 2017 Frontier I purchased for $20,000 in January of 2018 I've had to deal with a couple leaking valve stems one I had to replace for $111 at my mechanic and now having to replace front brakes a bit prematurely and a little pricey at $400. I'm starting to wonder what's next 🤔

Went in for an oil change and car evaluation (car at 60,000 miles). No issue with oil change. Service representative came out with a list of problems totalling $2000 for my car plus an additional $1000-1300 in tires. This included front brake and rotor replacement. I had a separate mechanic (master mechanic) evaluate my vehicle and the repairs will total approximately $1200. My brake pads are still in good condition as are the rotors. I've been going to Hoselton Nissan for about 10 years since I first purchased in 2010, and until this point I've had nothing but satisfaction and excellent service/recommendations. ... Read More

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Google - Jun 18, 2020

Went in for an oil change and car evaluation (car at 60,000 miles). No issue with oil change. Service representative came out with a list of problems totalling $2000 for my car plus an additional $1000-1300 in tires. This included front brake and rotor replacement. I had a separate mechanic (master mechanic) evaluate my vehicle and the repairs will total approximately $1200. My brake pads are still in good condition as are the rotors. I've been going to Hoselton Nissan for about 10 years since I first purchased in 2010, and until this point I've had nothing but satisfaction and excellent service/recommendations. After this, however, I will take my business elsewhere and advise anyone I know to avoid Hoselton.

They were very short staffed so we barely got to talk to someone. When we did, the person took forever to show me cars on the computer, when i already knew exactly what i wanted. Then the person was trying to argue with us over everything. So, I went to a different dealer afterwards and they gave me exactly what i wanted for thousands less with a much better interest rate.

I just don't trust the financial people there, our first experience was not a good one. All the other people there from service to car salesman are friendly and courteous.

I had a great experience purchasing my new 2019 Nissan Rogue S. My salesperson, Cardell Bouie, Jr. was very knowledgeable and helpful. I have been a loyal customer of Nissan for many many years and have had great success with my Nissan cars.

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UPDATE 3/10/23 called earlier this week to see what times were available for service on Friday I was told 8 was open and 9 was open. I chose 9 and said my wife would be waiting. I decided I did not want my wife waiting so I called back and said I would drop it off Thursday night so my wife wouldn't have to sit there and wait. I called Friday around noon and they hadn't even looked at it yet. I was rudely told by some rude guy that just because you drop it off on Thursday night doesn't guarantee ... Read More

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Google - Dec 6, 2019

UPDATE 3/10/23 called earlier this week to see what times were available for service on Friday I was told 8 was open and 9 was open. I chose 9 and said my wife would be waiting. I decided I did not want my wife waiting so I called back and said I would drop it off Thursday night so my wife wouldn't have to sit there and wait. I called Friday around noon and they hadn't even looked at it yet. I was rudely told by some rude guy that just because you drop it off on Thursday night doesn't guarantee that they can look at it in the morning. WHY WOULD YOU TELL ME MY APPOINTMENT WAS AT 9 A.M. WHEN YOU HAD NO INTENTION OF PULLING IT IN THAT EARLY. So in other words making an appointment for a specific time is ABSOLUTELY POINTLESS AND WASTE OF TIME. HOSELTON SERVICE DPT IS A JOKE. SAVE YOURSELF THE TIME WASTED AND AGGRAVATION OF HAVING TO DEAL WITH THIS. SPEND YOUR MONEY ELSEWHERE! Had an appointment Wednesday morning for NYSI with check engine light on and two other minor things. Long story short. It took 2 days for something that usually takes only a few hours. Poor communication from our service writer Mark. Definitely not the high level of customer service we experienced in the past from hoselton.

When I bought the car they said did you would have oil changes for $10 for life of the car now they're saying they're not doing that anymore it's $30 doesn't haselton live up to their word they did give it to me for $10 but to even bring it up makes you wonder if you should buy another car from them

The sales manager states one thing over the phone as to what incentives I was eligible for, but when I make the trip out to the dealership across the city, there is suddenly a $2500 difference. I'm a previous customer also, how are new customers treated. My salesman was very professional and friendly. He even attempted to have the General Manager reach out to me to attempt to salvage the deal. Four hours later, and no one contacted me. They must not need repeat customers. I think Drew Hoselton should address all of these one star reviews, as customers always ... Read More

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Google - Oct 29, 2019

The sales manager states one thing over the phone as to what incentives I was eligible for, but when I make the trip out to the dealership across the city, there is suddenly a $2500 difference. I'm a previous customer also, how are new customers treated. My salesman was very professional and friendly. He even attempted to have the General Manager reach out to me to attempt to salvage the deal. Four hours later, and no one contacted me. They must not need repeat customers. I think Drew Hoselton should address all of these one star reviews, as customers always deserve total respect. NOTE : As a response to whomever replied to my original post......NO, you were not informed correctly about the incentives. Tom, the manager specifically stated twice that I can take advantage of BOTH incentives, plus the loyalty incentive. Don't bother responding if you don't have the correct facts. I purchased elsewhere with a dealership that does not blow smoke and is honest and trustworthy.

The delivery of the car I leased was terrible. We were told to come back at a certain time to pick up the 2019 Nissan Rogue, came at that time, and had to wait. That was not a big deal, I understand it can get busy and it was the end of the month. However, once we did start the process, it was with 3 different people. Someone new would bring over different things for us to sign. Our salesman was the last one to bring over the final paperwork. We signed it all and were give the keys finally and went ... Read More

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Google - Oct 3, 2019

The delivery of the car I leased was terrible. We were told to come back at a certain time to pick up the 2019 Nissan Rogue, came at that time, and had to wait. That was not a big deal, I understand it can get busy and it was the end of the month. However, once we did start the process, it was with 3 different people. Someone new would bring over different things for us to sign. Our salesman was the last one to bring over the final paperwork. We signed it all and were give the keys finally and went out to our new rogue. Started up the engine and first thing I notice is I have less than a quarter tank of gas. By now we just want to get home. So we drive home, get home and realize NO FLOOR MATS!! Also the car obviously was not cleaned properly for delivery, the windshield was so smudged, it’s hard to see out of it. We call the next day to let them know of all the issues. Our salesman proceeds to tell us that the floor mats are extra, he admits to not telling us this and says the carpet floor mats would be another $10/ month!! That is absolutely absurd!! $360 for carpeted floor mats??!!! I don’t think so!! He admits that he was not able to put gas in the car because the gas station ran out of gas, but failed to tell us that before we got in the car! Says we can bring it back to get it filled up!! So I have to take more of my time, and miles for a mistake they made!!?? No way!!! My husband called the sales manager the next day to talk about the lack of floor mats and how we were never informed. Sales manager said that he will check with the parts department the next day and get back to us. Did he call us back the next day? No!! My husband even called them, still no return phone call!! I truly hope this is not the way Hoselton does business all the time! They seem very manipulative, dishonest and basically rude. Their lack of addressing our issues is very concerning. If this is the way they do business, you can be sure we will NEVER do business with them again and we will inform family and friends to never buy from them as well!!!

We had a very good experience purchasing our Pathfinder with Mike Andrushko. He was very friendly and professional. We also dealt with Tim Lippa the day we picked up the vehicle, he was also great to work with. We were very happy with the whole process!

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For the past several leases I have had with different car makes and dealerships I never had to pay for one oil change. Also, my car was barely cleaned inside after- it appeared to be wiped off with a rag from the driver side over very low effort.

We got our oil changed at Nissan Hoselton for our 2014 Rouge but to our surprise the quality of work was pretty bad and below our expectations. The drain plug seal was not crushed properly with the right amount of Torque and as a result of which the engine oil kept draining slowly. We only realized it until our car was left in the garage for a over a week and then we saw big oil puddle on the floor. We took our car to the nearest dealer and got the leaky plug fixed. The service manager acknowledged the error but ... Read More

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Google - Mar 18, 2019

We got our oil changed at Nissan Hoselton for our 2014 Rouge but to our surprise the quality of work was pretty bad and below our expectations. The drain plug seal was not crushed properly with the right amount of Torque and as a result of which the engine oil kept draining slowly. We only realized it until our car was left in the garage for a over a week and then we saw big oil puddle on the floor. We took our car to the nearest dealer and got the leaky plug fixed. The service manager acknowledged the error but did not give any compensation for the repair or for the mess created in our garage because of their horrible quality of work.

It was 6 months before my lease was up in March 2019. I had never leased before and when I got notifications about re leasing another one I made an appointment went in. Tom greated me and my daughter sat down and explained everything to me. Because I have never re leased another car I wasn’t sure what to expect. I walked out with a new Sentra and it was so easy and he was so nice. Everyone is so nice. I cannot say enough about them. See you for my maintenance. Thanks again

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This place is a butcher shop.

Still no follow-up on problems