Customer Testimonials
I've owned my 2017 Nissan Altima for eight years, and I've noticed the proactive efforts made by the service advisor team to enhance customer satisfaction. I remember they used to wash customers' cars after service and had a fancy Americano/Espresso machine before COVID hit. Now they do videos of the 27 multi-inspection, sensors of the detecting the car appointment at the entrance, and have a separate corner in the waiting room for working. They even have a better easy-to-use coffee and tea machine. While online competitors are trying to take over the car-buying experience, it's important to consider ... Read More Google - May 21, 2025
Jacob H sold me my car back at the end of April, and he was wonderful! He is so professional, made the process easy and understandable, and got us a great deal. When the time comes, we would definitely go back to him—he goes above and beyond!! Definitely get your car from Jacob, he’s great and very knowledgeable!
I worked with Harry on leasing a car. The whole experience was great. They worked around my schedule. I would recommend Harry and the Hoselton team (everyone that helped me was very helpful)anytime.
The best friendly dealer in ROCHESTER
Harry was my salesperson. This was my first time financing a car. He was great to work with and seemed to have my back the entire process! For me it was between Hoselton or West Herr as they both offered very competitive prices. Ultimately I went with Hoselton because of the relationship and environment that Harry and the rest of the team created. My parents were also in the market for a new car at this time, and within a few days, I sent them over to Hoselton because they were so great to work with!
These guys are absolutely the best!
They have helped me time and time again!
Anyone that says otherwise has to be on drugs because these guys are the best dealership you will ever go to period.
And trust me when I say I have been through at least a dozen...never had an experience like it in my entire life!
Like when they called me up to ask how the service was I was so excited to tell them how amazing my experience was.
They will literally go out of there way to make sure you don't have to ... Read More Google - Apr 2, 2025
We HIGHLY recommend you buy your next car here. On 3/24/2025 I helped my dad buy a brand Nissan Leaf. Our sales consultant, Billy Bolia, was very professional, very easy to talk with, and was able to provided for us exactly what we were looking to buy at the exact amount we were pre-prepared to pay. Nate Chandler, the general sales manager, made financing a breeze, and was able to find us the best lowest APR available. They also gave us a very favorable trade-in allowance that matched KBB. From the front desk to all involved, this was a top notch ... Read More Google - Mar 26, 2025
Clean building & bathroom. Nice sales people. Not high pressure.
They have been the best dealer to work with. From sales to service.
Salute. I'll ALWAYS remain a long-term loyal customer (since 2010). Primarily bc I'm valued and well taken care of no matter any issue associated. The scheduling staff in Nissan Service are WONDERFUL, exhibiting what I coined as the three p's: PATIENCE, PROFESSIONALISM & pleasant. WILLING to do what they can to accommodate any request made. Treating it with respect and urgency. Bravo to Nissan Service Dept as well. Upon continuly losing air in 1 of my new tires on my 2024 Nissan, I called Hoselton for an appt & they took me in the SAME day. It was repaired after ... Read More Google - Mar 2, 2025
I went here to return my lease and the staff was super friendly, efficient, and easy going. Definitely the Nissan to go to in the area!
As a senior citizen and never having negotiated leasing a vehicle before, Harry Smith lead me through the process with courtesy and patience. I could not have asked for a more knowledgeable Sales Associate and I love my new car!
Would recommend Hoselton Nissan time and time again over any other place in town. I felt respected as a woman, I felt listened to, and I appreciated the communication via text messages videos, phone calls, and paper print outs. They have a top quality service department, attentive and hospitable service employees, and the technology to service my car forever.
Nissan was absolutely amazing at helping me find a car that fit my budget and had characteristics I wanted! Billy was absolutely phenomenal in the whole process! It was my first time buying a car and he made the whole process smooth!!
Tim Lippa is the best salesperson at Hoselton! My whole family loves him!
The customer service was great. Bill and the Finance manager made the process easy. I bought the car I was looking with low mileage. Thank you.
My salesman ,Harry Smith was exceptional and very responsive to explain everything regarding my lease purchase of a nissan Rogue,I highly recommend him .
Excellent service experience with my Nissan Rouge!
Great experience working with Bill - very helpful for getting our first car together!
Craig is a great sales person and he is the main reason we continue our business with hoselton Nissan. He is extremely helpful and honest when considering your next vehicle and is extremely helpful. Our family has leased over 5 vehicles through him and will continue. Thanks so much Craig for everything!
We had a great experience at Hoselton Nissan thanks to Craig Holmes! Craig worked hard to get us top-dollar for our trade. He made the whole process smooth and easy. We’ll definitely buy our next vehicle from Craig!
We have leased 8 vehicles from Hoselton. The first two were Toyotas, the rest were Nissans. That includes a Rogue in June, 2024 and a Murano that will be picked up on 8/13. Our salesman through all of the leases has been Tim Lippa. Tim, followed by the service departments for both brands, are assets to the Hoselton Auto Mall. There are many options available to us but no need to go anywhere else when you already have the best experience with such a consequential purchase.
We have been dealing with the Hoselton Nissan Leasing program for quite a few years! Our sales rep ..Tim Lippa has been a great asset in helping us. Tim goes above and beyond to make sure his customers are satisfied!
Gwen Z was knowledgeable, prepared and so helpful as I went through the process of buying a car after 10 years with the old one. From the greeters to the finance folks, I was treated well and never pressured. Love the car I got and appreciate the wonderful team at Hoselton.
Once again, Hoselton Nissan is the BEST. They live up to their promise of treating you like family. Tim Lippa always goes above and beyond to take care of his clients in any way he can. Thank you, Tim!
Quick, easy - Love my Nissans
Craig Holmes has to be the best salesman I have ever dealt with! He’s honest, caring and very informative. Highly recommend asking for him if you’re shopping for a Nissan- he won’t steer you wrong! 😉😃
I did a LOT of research for my purchase before going to Hoselton. I sent out at least a 1/2 dozen emails asking for quotes. Dave Rogers at Hoselton got back to me with the best one. When I came in I met Craig Holmes, who arranged a test drive. Afterwards, I was pleased with the vehicle and negotiations were smooth and non-confrontational. We settled on a price that I was happy with and took delivery a few short days later. Craig was great to talk to and work with. Dave Amico in the finance department was pleasant to work with ... Read More Google - Jun 13, 2024
I would give 10 stars if I could. I cannot say enough about the amazing service and the willingness to go above and way beyond to make sure my van door was fixed for a very heavy delivery weekend. I have been to other dealerships and I have never been treated so well. Have my business for life.
Craig Holmes was excellent to work with and created a deal that made me feel like a valued customer.
Customer service was excellent!
Gwen at Hoselton Nissan helped me get out of an expensive car payment in a time of need, she was very knowledgeable and helpful. I’m very grateful for the understanding of my situation and for making it happen in such short notice. Will definitely be back in the future when I’m ready for a new car and I highly recommend her and Hoselton. Thank you so much Gwen!
Always good service on time for appointments fair prices friendly faces at the desk
Very pleased with the service department of Hoselton Nissan! They were able to quickly remedy problems with my car that Vision Nissan was not able to fix or that Vision fixed incorrectly. Even though Hoselton is further from my home, they will be the go-to for all my Nissan warranty & recall needs.
The folks at Hoselton Nissan continue to do a great job on my vehicles. They are professional, extremely competent, and very friendly.
From the second I pulled up to the completion of the service, everybody was very friendly, professional, and helpful.
Had a great experience. Professional, patient and experienced team willing to go the extra mile to work for what you need. Will be going back in three years for returned business after my lease is up! Thank you Melissa, Joe and Kody!
Bill Bolia was fantastic to work with. He's such an asset to Hoselton. He made me feel comfortable and wasn't pushy. I appreciated that he treated me professionally.
Craig was very helpful in explaining all my options. I was able to quickly and easily get in a new car without a higher monthly payment than my last car.
I made an appointment online but when I got to the shop they didn't have me on the schedule. Brian said no problem and got me in. Brian is my favorite person to work with. He takes the time to listen and helps in anyway he can. My experience at Nissan is always good and I really like the little things they do, like filling my windshield wiper fluid when its low.
I brought my car in because I heard a sound and it had sort of wobbled like it had a flat. They weren’t able to replicate the wobble but were able to determine that the sound was the brakes. I unfortunately for my wallet had to replace the brakes and do some other work but at least I know now that everything is all set with my car. Brian was very helpful with breaking all of the pricing down and gave recommendations as to what was necessary, if I didn’t want to do it all at once, which ... Read More Google - Apr 25, 2024
A+ service Was in and out with no problems.
Diagnosed the problem and fixed it the first time
The shopping and buying experience at Hoselton Nissan is one of the better ones I've had at a dealer. Our salesman Craig was very knowledgeable about the car we were interested in, and helped us make a good final decision about leasing an end-of-year 2023 Rogue. The car had to be sent out for an aftermarket addition and it was ready in 2 days. Financing was a breeze and as-promised. Overall, I recommend Hoselton dealership, Nissan in particular, and Craig especially.
We had the best experience leasing a new car from Hoselton Nissan. With Craig as our guide, it was an easy and smooth purchase. We couldn't have asked for a more professional and yet, down to earth salesperson, as Craig. Thank you!! Michael & Carol Weber, Pittsford, NY
This was my first time interacting with Hoselton Nissan. I would highly recommend them and plan to use them again when my car needs attention! My car died this week and I needed it towed to the closest dealership. They were very willing to take my vehicle and communicated with me through the entire process. I didn’t want any work done that I couldn’t afford. They called me after the inspection of my vehicle and informed me what needed to be done. I was only able to afford a portion of the needed repairs and they were very ... Read More Google - Apr 12, 2024
I found the entire team very genuine and interested in finding solutions based on my car's reality. Good job Hoselton. Glad I stay closer to home for service to my Nissan.
Everyone was friendly, helpful and knowledgable
Dan Schmitt is.the oly reason I buy from Hoselton. He has a custoomer for life! He knows what I want and is extremely personable. I have leased a Frontier in the past and just purchased another. He is f'n AMAZING!
Intended to purchase slightly used Sentra - found the best value in new. Sales team (Patrick, Mickey, Dave, and others!) were incredibly helpful.
Brian Gilman is an exceptional service advisor. Professional, courteous, and extremely handsome. Will be back
Unfortunately, the problem with my sonar wasn't able to be identified with testing. But Ryan was able to arrange for my warranty to pay for an identified issue. They were also able to complete the work and replace my rear brakes and rotors.
Needed to get an oil change and some recall work done.
The service specialist, Ryan Trenkler, was extremely professional. He explained all my options in detail. I was surprised that more than one coupon could not be combined. I had a "coupon" for an oil change that was the "regular" price. The internet connection in the facility was so poor that I couldn't view the inspection video.
I brought my Sentra in for an oil leak. Not only was I surprised at it being an easy fix, Ryan looked over EVERYTHING. He also stayed in contact and updated me. I was able to get an estimate for future work. I did not expect that level of service and I'll definitely come back.
Craig Holmes was fantastic! Knowledgeable, easy to work with and patient. Would absolutely recommend him!
Craig was great. He was very patient and answered every question we had. Since we leased the vehicle we have reached out to Craig and he promptly got back to us and walked us through a couple of settings we did not understand.
(Translated by Google) The seller was so clear with everything explained, courteous and very attentive, he was very professional, that's all. (Original) El vendedor Es fue tan claro con todo lo explicado, cortés y muy atento , fue muy profesional es todo
Extremely satisfied. Great service and hospitality from a courteous sales agent Eduardo Mello
I was very impressed from start to finish and I have every intention to utilize the service department again. I’m also hoping to have a similar experience with the sales department. I’m a person who looks for quality service ahead of every thing. The service department has sold me on Hoselton. I haven’t had a dealer I’ve had confidence in for almost 10 years.
I had my N.Y.S. inspection done and passed with flying colors. However, they said my filter was dirty and needed changing. o i had it changed. The whole experience took a little over an and cost less than $159. I was satisfied with the experience.
I sold them my car today and it was one of the best experiences I've ever had at a car dealership. Gwynn explained the process, made an offer and I had a check in hand in less than 15 minutes. I left feeling so impressed that I will definitely visit when I am in the market for a new vehicle again. Thank you Gwynn.
My lease was expiring my Nissan Rogue. I have leased Rogue’s since 2011. The dealership that I have used for years was bought out by a different company. I was unhappy with their customer service this time, so I went to Hoselton. What a different experience. My sales person Ed was a joy to work with. The staff at Hoselton were professional, knowledgeable and helpful. We reviewed all of my options and made the deal. I would highly recommend this dealership to anyone looking for a vehicle.
All the guys are the best at Hoselton Nissan
My appointment was for a NYS Inspection. When I arrived, the Service Tech informed me that there was an active recall for my vehicle as well, a software update, and that they could do this additional unplanned service action for me while I waited. I appreciate that Hoselton is on top of what actions might be needed for my car, keeps me aware of such actions, and is proactive about performing them when needed. One of the many reasons why I do all of my auto business with Hoselton!
Prompt courteous service
Billy Bolia at Hoselton Nissan was absolutely amazing to work with and a true professional! 10/10 I will recommend to all of my friends and family!
Very relaxing.
The best service team anywhere. The work is always done to perfection and my car runs like a top. Plus they are all just so friendly and supportive there. Barbara Decker
The gentlemen in the service department were friendly and helpful. I had brought my Pathfinder in for an oil change and a tire rotation. A cover where fog lights would go fell out and I asked if they could get it back in or take the one off the other side so it would look symmetrical. When all was completed, Brian let me know they had gotten it back in but let me know tabs on it were broken so if it fell off again, they would have to order one. It was nice he explained it all and did ... Read More Google - Jan 6, 2024
Consistent with my previous experiences & satisfied, positive dealership
Got my car traded in and left with a new lease same day. Exactly what I was hoping for.